Solving for Intent: Architects Are Not Order Takers

Salesforce Architects are often presented with well-defined “requirements” that sound clear, specific, and urgent. But beneath many of these requests lies an unstated business problem, a misaligned assumption, or an opportunity for far greater impact. When architects simply deliver what was asked for, they risk becoming order takers—producing technically correct solutions that fail to deliver meaningful business outcomes.

This interactive workshop explores how architects can shift from widget delivery to intent-driven architecture through consultative thought leadership. Using four fictionalized but realistic customer scenarios, participants will examine how narrowly defined requirements can mask broader business needs—and how architects can responsibly challenge, reframe, and expand those requirements to deliver outcomes aligned to strategy, scale, and long-term value.

Through group discussion and collaborative analysis, attendees will practice identifying intent, asking better questions, and architecting solutions that solve the right problem—not just the requested one.